How to fix Print Screen hotkey registration failure

I like to use a third party screen capture utility, e.g. ShareX or Greenshot, etc, instead of the Windows built-in Snipping Tool. I configure the utility to load at the startup and set the print screen key to capture the region and copy the image to clipboard, so I can easily paste the screen shot into a document.

After installing November 10, 2015 Windows Update on my Windows 10 laptop (PS. my Windows 8 laptop does not have this issue with the update.), I got the following message after the system reboot.

I make sure I don't have any other screen capture utilities running the background. I tried uninstalling and reinstalling ShareX, no lucky. Then I installed another screen capture utility - Greenshot, I got the similar message.

I double checked no two screen capture utilities running at the same time.

To figure out which program is registered the Screen Print hotkey, I installed the Windows Hotkey Explorer tool (http://hkcmdr.anymania.com). However, it reported no program is using the Screen Print hotkey.

When searching on the web, some one mentioned Dropbox or OneDrive application may configure to automatically upload screenshots to their cloud storage. I don't have Dropbox installed. I have OneDrive, but the screenshot upload to OneDrive is turned off.

Solution:

• Right click on the OneDrive icon on the task bar, and select Settings

• Check the checkbox "Automatically save screenshot I capture to OneDrive", then click OK

• When prompting to choose the folder to save the screenshot, click Cancel

• Open OneDrive's Settings again to verify the checkbox is unchecked

• After "resetting" this OneDrive setting, the screen capture utility is loaded successfully and the print screen hotkey is working as it is configured in the application.