I make sure I don't have any other screen capture utilities running the background. I tried uninstalling and reinstalling ShareX, no lucky. Then I installed another screen capture utility - Greenshot, I got the similar message.
I double checked no two screen capture utilities running at the same time.
To figure out which program is registered the Screen Print hotkey, I installed the Windows Hotkey Explorer tool (http://hkcmdr.anymania.com). However, it reported no program is using the Screen Print hotkey.
When searching on the web, some one mentioned Dropbox or OneDrive application may configure to automatically upload screenshots to their cloud storage. I don't have Dropbox installed. I have OneDrive, but the screenshot upload to OneDrive is turned off.
Solution:
- Right click on the OneDrive icon on the task bar, and select Settings
- Check the checkbox "Automatically save screenshot I capture to OneDrive", then click OK
- When prompting to choose the folder to save the screenshot, click Cancel
- After "resetting" this OneDrive setting, the screen capture utility is loaded successfully and the print screen hotkey is working as it is configured in the application.